Refund and cancellation

Last updated 30 September 2026

Cancellation

Passes are one-time payments and do not renew, so there is nothing to cancel. Your access simply ends on the date shown in your account.

Refunds

You can request a full refund within 7 days of purchase if you are not satisfied. Email support@example.com from your registered email with your Razorpay payment ID. Access for that pass is removed when the refund is issued.

If you were charged but access was not added, or you were charged twice, email us with the payment ID and we will add the access or refund the duplicate payment.

Timelines

Approved refunds are processed within 5 to 7 working days to the original payment method. Your bank may take a few more days to show the credit.